Frequently Asked Questions

First check your spam or unwanted e-mail folder. If you are unable to find our confirmation e-mail with your tickets, check to see if the amount was debited from your account.

Contact us if the amount was debited but you failed to receive your tickets.

There is not always an QR code on event e-tickets. Showing the e-ticket itself is sufficient.

As a matter of standard practice, tickets are valid for one year from the date when they were purchased. The date of purchase is specified on the ticket.

Our grounds are freely accessible. If you would like to take part in our the outdoor activities, buy tickets at the outdoor ticket office. These tickets are not available to be bought online.

Please note: the outdoor activities are in line with the time of year.

If you hold an e-ticket, a Museum Pass, a VriendenLoterij VIP card or Friends NMM-pass (Vrienden NMM-pas), you can walk straight into the access gates.

People who hold a Defensiepas, Veteranenpas, Militair Oorlogs- & Dienstslachtoffers (MOD), Postactievenpas, ICOM-card, CJP pass or Rembrandtcard first need to report to the ticket office where they will be handed a free admission ticket or admission ticket with a discount.

Yes, buy tickets online and receive a € 0.50 discount on tickets for adults and children aged from 4 up to and including 12 years of age. Skip the ticket line in the museum and proceed directly to the entrance gates. That’s a bonus! Buy your tickets here.

Museum Pass can be applied for from the ticket office. You can use the Museum Pass right away until the day you have been sent the official Museum Pass. No passport photo is required.

No that is not allowed. The Museum Pass and other passes must be physically presented. Only the VriendenLoterij VIP card, CJP pass and student card may be shown and scanned digitally.

Visitors are welcome at the National Military Museum from Tuesdays through Sundays from 10:00 to 17:00 hours.

The museum is also open on Mondays during the school holidays decided by the Government. We are closed on the first day of Christmas (25 December) , New Year’s Day (1 January) and King’s Day (27 April). We are open on all other public holidays.

Please note: booking a time slot is no longer required.

An average visit takes four to five hours. We have a very broad-based offering and cater for all tastes. Obviously the duration of your time at the museum depends on your personal interests.

You can park your car for free at car parks P1, P2 and P3. Follow the signs or the instructions of Traffic Support.

The P2 car park has a number of parking bays for disabled visitors. There is also one charging station at P2 with two charging points for electric cars, of which we cannot guarantee the availability. There are charging points for electric bicycles at P1.

No backpacks are allowed inside the museum. Visitors are allowed to take in small hand and shoulder bags with a maximum size of 30x30x30 centimetres. To go to the cloakroom and lockers, turn right as you walk in. Our cloakroom does not cater for large suitcases.

The entire museum is accessible to wheelchair users. Do bear in mind that the National Military Museum is a large museum and you may need to cover considerable distances. We also have disabled toilets and toilets for wheelchair users.

We have a limited number of wheelchairs for people who are mobility-impaired. Please bring your own cushion to make sure you are comfortable. The wheelchairs are coin-operated, so you will need a € 1 coin. Shopping trolley tokens will not work. Wheelchairs cannot be booked in advance.

The museum’s toilet rooms have baby diaper changing facilities.

Inside the National Military Museum, there is free wifi. Once inside the museum, connect to ‘Nationaal_Militair_Museum’, our wireless network.

No dogs (or any other pets) are allowed inside the museum, unless they are assistance dogs. Dogs are welcome in the adjacent grounds, provided they are kept on a lead.

Please get in touch with our Bookings department or find out how to arrange a group visit.

A fun as well as educational day out for your pupils? For primary schools, secondary schools and vocational education schools we have a variety of arrangements. We will be happy to advise you about our tailored day programmes (in Dutch).

Please get in touch with our Business Events department or find out more about arranging business meetings/events (in Dutch).

Do you want to know more about our collection or do you own an object that you want to know more about? Take a look at our digital collection database. Here you will find many objects with descriptions and you can request an image. Unfortunately, our question center is temporarily unavailable for other questions about the collection.

The Knowledge and Information Center with reading room is located in our depot. You are welcome here by appointment to consult a wide variety of book and visual material. Would you like to donate an object to the museum? Then also contact the Knowledge and Information Centre.

Great to hear you would like to join the museum’s team of volunteers! Find out how to sign up (in Dutch) to join our team of volunteers.

A small selection of items from our shop are available to be purchased online from our webshop. All other items can be purchased from our shop without having to buy an admission ticket.

Please feel free to take pictures and shoot videos to your heart’s content! But please do not use lights or flash devices or inside the museum’s dark rooms. In addition, no stills and video shoots are allowed to be made using a tripod for reasons of health and safety. Exemptions for using a tripod may be considered. Please enter your request stating grounds by e-mail.

For professional photography and film shoots please make sure you enter your request at least two weeks ahead of time with our Communications department.

Bridal photo shoots are not facilitated. It is also not allowed to drive onto the grounds with a wedding limo. If the bridal couple (still) wants to have photos taken in and around the museum, then the regular visitor conditions apply.