We have conveniently brought together the answers to the most frequently asked questions in one place.
Booking time slots is no longer required. You are more than welcome at the museum any time between 10:00 and 17:00 hours. Buy your tickets online or at the museum’s ticket office.
First check your spam or unwanted e-mail folder. If you are unable to find our confirmation e-mail with your tickets, check to see if the amount was debited from your account.
Contact us if the amount was debited but you failed to receive your tickets.
As a matter of standard practice, tickets are valid for one year from the date when they were purchased. The date of purchase is specified on the ticket.
Our grounds are freely accessible. If you would like to take part in our the outdoor activities, buy tickets at the outdoor ticket office. These tickets are not available to be bought online.
Please note: the outdoor activities are in line with the time of year.
If you hold an e-ticket, a Museum card, a VriendenLoterij VIP card or another access pass, you wan walk straight in to the access gates.
People who hold a Defence, Veteran, Military War & Service victims (MOD), Postactieven pass, ICOM pass or Vereniging Rembrandt membership pass first need to report to the ticket office where they will be handed a free admission ticket.
Museum Season tickets can be applied for from the ticket office. You can use this season ticket right there and then on the day until you have been sent the official season ticket. No passport photo is required.
Visitors are welcome at the National Military Museum from Tuesdays through Sundays from 10:00 to 17:00 hours.
The museum is also open on Mondays during the school holidays decided by the Government. We are closed on the first day of Christmas (25 December) , New Year’s Day (1 January) and King’s Day (27 April). We are open on all other public holidays.
Please note: booking a time slot is no longer required.
An average visit takes four to five hours. We have a very broad-based offering and cater for all tastes. Obviously the duration of your time at the museum depends on your personal interests.
You can park your car for free at car parks P1, P2 and P3. Follow the signs or the instructions of Traffic Support.
The P2 car park has a number of parking bays for disabled visitors. P2 also has a limited number of charger posts for electric cars.
No backpacks are allowed inside the museum. Visitors are allowed to take in small hand and shoulder bags with a maximum size of 30x30x30 centimetres. To go to the cloakroom and lockers, turn right as you walk in. Our cloakroom does not cater for large suitcases.
The entire museum is accessible to wheelchair users. Do bear in mind that the National Military Museum is a large museum and you may need to cover considerable distances. We also have disabled toilets and toilets for wheelchair users.
We have a limited number of wheelchairs for people who are mobility-impaired. Please bring your own cushion to make sure you are comfortable. The wheelchairs are coin-operated, so you will need a € 1 coin. Shopping trolley tokens will not work. Wheelchairs cannot be booked in advance.
The museum’s toilet rooms have baby diaper changing facilities.
Inside the National Military Museum, there is free wifi. Once inside the museum, connect to ‘Nationaal_Militair_Museum’, our wireless network.
No dogs (or any other pets) are allowed inside the museum, unless they are assistance dogs. Dogs are welcome in the adjacent grounds, provided they are kept on a lead.
A fun as well as educational day out for your pupils? For primary schools, secondary schools and vocational education schools we have a variety of arrangements. We will be happy to advise you about our tailored day programmes (in Dutch).
If you would like to find out more about our collection or you are in possession of an artefact you would like to find out more about, please take a look in our digital collection database. You will find a great many artefacts along with a description and you can enter an image request. Or contact one our experts at the Knowledge & Information Centre. They will be happy to be of assistance.
If you would like to donate an artefact to the museum, be sure to get in touch with the Knowledge & Information Centre.
Great to hear you would like to join the museum’s team of volunteers! Find out how to sign up (in Dutch) to join our team of volunteers.
A small selection of items from our shop are available to be purchased online from our webshop. All other items can be purchased from our shop without having to buy an admission ticket.
Please feel free to take pictures and shoot videos to your heart’s content! But please do not use lights or flash devices or inside the museum’s dark rooms. In addition, no stills and video shoots are allowed to be made using a tripod for reasons of health and safety. Exemptions for using a tripod may be considered. Please enter your request stating grounds by e-mail.
For professional photography and film shoots please make sure you enter your request at least two weeks ahead of time with our Communications department.
The National Military Museum is happy to give permission for wedding pictures to be taken. However, you will need to request permission first. Please send in your request by e-mail.