When is the museum open?
Tue – Sun, 10:00 – 17:00
During school holidays, the museum is also open on Mondays.

What are the waiting times at the cash desk?
The busiest months are April, May and August. During these months, you should expect longer waiting times at the cash desks. In order to prevent long queues, you can also buy a ticket from the ticket machine at the entrance or order an e-ticket online from our website.

When can I bypass the cash desk?
If you have a national museum card (museumjaarkaart), a veteran’s card, ICOM card, if you are a member of the Friends of the NMM foundation, or if you are a member of Verening Rembrandt, you don’t need to wait at the cash desk. Similarly, if you have bought a ticket from the ticket machine or have ordered an e-ticket, you can go straight through to the turnstiles. 

Are there special facilities for:
The disabled: wheelchairs and rollators are available.
Babies and young children: we have buggies which you can borrow and there is a special baby changing area in the toilets by the cloakroom.

Are dogs allowed in the museum?
Dogs are not allowed in the museum. Dogs are allowed on the park surrounding the museum, but should always be kept on a lead.

Is there a cloakroom/are there lockers?
There is a free attended cloakroom where you can leave your bag or backpack. You are permitted to take handbags into the museum. Unfortunately, we do not have space for large suitcases. There is a separate cloakroom for groups and schools please ask at the information desk.

Can I take photos in the museum?
It is permitted to take photos without flash and videos without lighting. Making photo or film recordings using lights, flash equipment and/or tripods is not permitted without prior written permission from the NMM management.

Is WiFi available?
Free WiFi is available in the NMM. You do not need a password.

How long are tickets valid?
The expiry date is shown on the ticket.

Can I exchange a ticket or receive a cash refund?
It is not possible to exchange a ticket or receive a cash refund.

Can you buy admission tickets for a different day at the cash desk?
Yes, you can buy tickets for any day at the cash desk.

Is it possible to buy a national museum card (museumjaarkaart) at the cash desk?
Yes, you can buy a national museum card at the NMM cash desk. This gives you immediate free access to the museum.

Can I pay using a credit or debit card?
At the cash desk, in the restaurant and espresso bar and in the shop you can pay using your debit card or cash. It is not possible to pay by credit card.

Can I book an exclusive guided tour before or after opening hours?
For information about exclusive guided tours or receptions before or after opening hours, please contact our events & receptions department at reserveringen@nmm.nl.

What should I do if I don’t know how many people will be in the group on the day of my visit?
We recommend that you make an estimate because you need to book and pay in advance for groups of more than 15 people. These tickets cannot be returned but they are valid until the expiry date shown on the ticket.

Can I use any excess e-tickets I have ordered for another visit?
Unused admission tickets are valid until the expiry date shown on the ticket. You can use these tickets for a subsequent visit.

I don’t have a credit card or a business account, so I can’t buy e-tickets. Can I still make a reservation for a group?
No, you can only make a group reservation online by paying immediately with iDEAL. You cannot pay on account.

What if I have to inform you that my group is delayed at the last minute?
If your group is delayed at the last minute (more than a quarter of an hour after booking time), your capacity reservation will have expired and you may have to wait at the museum entrance until there is sufficient space in the museum. You can contact the information desk by phone to let us know you are delayed: +31 (0)85 - 003 6000.

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