Frequently Asked Questions

Tue – Sun 10:00 – 17:00 hours. During the school holidays decided by the Government, the museum is also open on Mondays. The museum is closed on: Christmas Day, New Year’s Day, King’s Day.

There is plenty of free parking space. Follow the signs to P1, P2 and P3 or follow the instructions of the Traffic Support. P1 has a number of dedicated disabled parking spaces. P1 also has a limited number of charging posts for electric cars.

Only smaller bags (max. dimensions 25x25x25cm) are allowed to be taken into the museum. Please leave any other bags in the car, at the cloakroom or in the lockers.

Visitors are currently unable to buy tickets from the cash desk. Online bookings are mandatory, even if you already have a valid admission ticket. The tickets ordered online allow you to go straight through to the access gates.

If the preferred time slot does not show up on the screen or you are shown an error message whilst ordering, this sadly means your preferred time slot is no longer available. Try a different date or time of day. When booking / purchasing tickets, you need to tick both the date and the time.

In that case, try any of the following:

• Check your spam folder. In some cases, the confirmation mail with the tickets is regarded as ‘spam’ and is diverted to the spam folder. No tickets? Check to see if the tickets were paid (meaning if you actually transferred the relevant sum and this sum has been debited from your account) and move on to step 2.
• Send an e-mail to info@nmm.nl stating your order details: name, number of tickets, date/time when ordered.

If you have ordered your ticket online or bought it from the ticket machine, you can walk straight through to the access gates and you do not need to go by the cash desk. If you are in possession of a Museumkaart or BGL VIP card, you can also go straight through. Holders of a Defensie, Veteranen, Militaire Oorlogs- & Dienstslachtoffers (MOD), Postactievenpas, ICOM pass or member’s pass of the Vereniging Rembrandt do still need to report to the cash desk where they will be handed their free ticket.

The entire museum is accessible to wheelchair users. However, please be aware that the NMM is a large museum, involving distances which may prove a little long to cover. We also have toilets for disabled/wheelchair users.

In addition, we have a limited number of wheelchairs which people who have difficulty walking can borrow. These wheelchairs can be picked up from our car park by way of a coin system, where you insert a € 1 coin as a security deposit, which you retrieve when returning the wheelchair. Shopping trolley tokens do not work. The wheelchairs cannot be booked in advance. Tip: bring your own cushion to sit on in the wheelchair.

Babies’ and toddlers’ diapers can be changed in the toilets.

You can take pictures to your heart’s content as long as they are for your own personal use. For safety reasons however, visitors are not allowed to take pictures or shoot videos involving the use of tripods. Similarly, lamps and flash light equipment are not permitted inside the museum’s dark rooms. To use a tripod, for professional photography or video shoots however you will need to submit a request with the NMM (at least 2 weeks beforehand, to be sent to info@nmm.nl).

The NMM has free Wi-Fi. Once inside the museum, connect to ‘Nationaal_Militair_Museum’, our wireless network.

No, dogs are not allowed inside the museum (nor are any other pets), with the exception of assistance or guide dogs for the disabled. Dogs are allowed in the outdoor spaces, provided they are kept on a leash.

As a matter of standard practice, tickets are valid for one year from the date when they were purchased. You can find the date of purchase on the ticket.

It is not possible to exchange a ticket or to get money back.

All tickets bought from the cash desk remain valid for one year.

The museum card is not for sale at the cash desk. Go to www.museumkaart.nl where you can order a card online.

At the cash desk, the restaurant, the Espresso Bar and the museum shop, visitors can pay only in cash or by debit card.

For details of exclusive guided tours or receptions before or after opening times, please get in touch with our booking desk at reserveringen@nmm.nl or call +31 (0)85 – 0036 000, option 2.

We would advise you to make an estimate. The reason being that tours for groups of more than 15 people need to be booked and paid in advance. These tickets cannot be returned although they do remain valid for a year.

Unused admission tickets remain valid for up to one year after the date on which they were purchased. Which means you can simply use these tickets for your next visit.

No, online tickets are paid only by way of the iDEAL e-commerce payment system. Visitors cannot pay tickets on account.

In case of delayed arrival (by more than 15 minutes after the start of the time slot booked) the capacity reservation is forfeited, which means your group may need to wait at the entrance until there is sufficient space inside the museum. To report the delay, please call our information desk at +31 (0)85 – 003 6000.